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Apply to ETA Access today

The El Paso Transportation Authority (ETA) began providing ADA Paratransit service to rural El Paso County in August 2024. ETA's ADA Paratransit Plan was created by the El Paso Area Transportation Services, Local Government Corporation (EPATS, LGC) and approved by the Texas Department of Transportation.

ETA access Fare is FREE!

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About ETA Access

What is ETA Access?

ETA Access is a free, shared-ride, origin-to-destination transportation service for customers who are unable to use ETA Paseo fixed-route buses because of a disability. The service operates in the same areas and during the same days and times as ETA Paseo fixed routes. Rides can be reserved one to seven days in advance, with limited same-day service available. ETA Access serves all trip types equally, including medical appointments, shopping, and personal travel. ADA eligibility includes individuals with a disability who cannot navigate the transit system without assistance, require an accessible vehicle when one is not available, or are unable to reach a transit stop.

ADA Paratransit Application

How to apply

  1. 1

    Step 1

    Submit your application

    • By email (completed applications): director@elpasotransportationauthority.org
    • By mail: ETA access Eligibility Program, PO Box 920451, El Paso, TX 79901.
    • By eFax: (915) 232-9897.
    • In person: Monday–Friday, 8am–5pm at a partner location (listed below).

    In order for your application to be considered complete, all questions must be answered.

  2. 2

    Step 2

    Phone interview

    After submitting, call the Eligibility Program at (915) 247-0505 or 711 (TTY).

    Incomplete applications are returned to the applicant.

  3. 3

    Step 3

    In-person functional assessment (optional)

    ETA access may request a phone interview and/or an in-person functional assessment for more information. If requested, it evaluates your most limiting functional ability and may involve simulated trips assessing balance, coordination, and safety.

    The assessment is completed by a licensed Physical or Occupational Therapist, is free of charge, and ETA access provides transportation to the assessment.

Application forms & downloads

Information in this application is kept confidential and shared only with professionals involved in evaluating your eligibility. ETA will use it only to determine eligibility for ETA access and for transportation-related purposes, and will keep it confidential and secure.

In person

In-person application locations

Monday–Friday, 8am–5pm.

  • Volar CIL

    1220 Golden Key Circle, El Paso, TX

    (915) 591-0880

  • Amistad

    3210 Dyer St., El Paso, TX

    (915) 532-3790

  • Centro San Vicente

    8061 Alameda Ave., El Paso, TX

    (915) 859-7545

  • El Paso Transportation Authority Office

    800 E. Overland Ave, Room 423, El Paso, TX

    (915) 273-3838

  • VIBE El Paso (Visually Impaired and Blind Experience)

    1801 Wyoming Ave., Suite 207, El Paso, TX

    (915) 497-7819

Book & ride

Book your ride with the app

ETA Access uses the ETA Access & ¡Ándale! app to get picked up, schedule rides, and share rides.

  • Get picked up where you want

    Get picked up where you want

  • Schedule a ride with the tap of a button

    Schedule a ride with the tap of a button

  • Share your ride with others heading the same way

    Share your ride with others heading the same way

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You can also reserve by phone at (915) 247-0505.

Contact

Questions about ETA Access

Questions & completed applications
director@elpasotransportationauthority.org
Eligibility Program
(915) 247-0505 or 711 (TTY)
Main office
El Paso Transportation Authority, 12135 Pebble Hills Boulevard, Suite 208, El Paso, TX 79936 · (915) 273-3838
ADA Coordinator
(915) 273-3838
Full riding guide (PDF)Opens in a new tabHow to Ride

Need help? Call (915) 273-3838 — Free language assistance available.